Terms of service

General terms and conditions of TheRopestry

1. Scope
These general terms and conditions apply to all deliveries by TheRopestry (hereinafter TheRopestry) to consumers.
A consumer is any natural person who concludes a legal transaction for a purpose that is predominantly neither commercial nor self-employed.

2. Contractual partner
The purchase contract is concluded with AMATSUNAWA GmbH, owner: Michaela Hofmann, Reitenberger Weg 37, 93444 Bad Kötzting, Commercial Register: District Court Regensburg, HRB 18762. TheRopestry is a brand of AMATSUNAWA GmbH.

3. Conclusion of the contract
The presentation of the products in the online shop does not represent a legally binding offer, but only an invitation to order.
By clicking the button “Submit order” you are placing a binding order for the goods listed on the order page. Your purchase contract is concluded when we accept your order by sending an order confirmation by email immediately after receiving your order.

4. Right of withdrawal
If you are a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or independent professional activity), you have a right of withdrawal in accordance with the statutory provisions.
If you, as a consumer, make use of your right of withdrawal according to section 4.1, you have to bear the regular costs of the return.
In addition, the regulations that are detailed in the following apply to the right of withdrawal

Cancellation policy¹

4.1 Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

In order to exercise your right of withdrawal, you must send a clear declaration to TheRopestry / AMATSUNAWA GmbH, Reitenberger Weg 37, 93444 Bad Kötzting, phone: +49 9941 93 49 893, email: info@theropestry.com (e.g. a letter sent by post, fax or email) inform about your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, but this is not mandatory. You can also electronically fill out and submit the sample withdrawal form or another clear declaration on our website (www.theropestry.com). If you make use of this option, we will send you a confirmation of receipt of such a revocation immediately (e.g. by email).

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Consequences of the withdrawal
If you withdraw from this contract, we have to repay you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; in no case will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

You have to return or handover the goods to us immediately and in any case no later than fourteen days from the day on which you informed us of the cancellation of this contract.

Return goods to:
TheRopestry / AMATSUNAWA GmbH
Michaela Hofmann
Reitenberger Weg 37
93444 Bad Kötzting

The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods in a manner that is not necessary to check the nature, properties and functionality of the goods.

- End of revocation -

(¹ This cancellation policy does not apply to the separate delivery of goods.)

5. Prices and shipping costs
The prices stated on the product pages include the statutory value added tax and other price components.
The shipping costs are clearly communicated to you on the product pages, in the shopping cart system and on the order page.

The shipping costs for destinations outside of Germany vary from country to country and are clearly communicated to you on the product pages, in the shopping cart system and on the order page.

Additional import fees, custom fees, custom handling charges may apply for international orders outside the EU. We are not liable for these costs. Please check before ordering with your local customs office.

6. Delivery
The delivery takes place within and outside of Germany with Deutsche Post, DHL, DPD or UPS.

The delivery time is up to 3 days. We point out any deviating delivery times on the respective product page.

7. Payment
Payment can be made either in advance via bank transfer, via PayPal or via credit card. 

If you choose the payment method in advance, we will give you our bank details in the order confirmation and deliver the goods after receipt of payment.

8. Note on the German packaging law
We are registered as a manufacturer with the German packaging register LUCID under number DE3063843420774. We have joined a corresponding system for the purpose of taking back and disposing of packaging waste. Further information can also be found at https://www.verpackungsgesetz.com .

9. Note on disposal of packaging
Please do not dispose of packaging waste with your household waste, but rather bring it to separate collection point. Well-known return options such as the yellow bag or the blue bin are available in your area (only valid for Germany!). You can also get more information about the correct disposal of packaging and the available return options for packaging waste from your city council or local authority.

10. Retention of title
The goods remain our property until they have been paid in full.

11. Dispute resolution
The EU Commission has created an internet platform for the online settlement of disputes. The platform serves as a point of contact for the out-of-court settlement of disputes regarding contractual obligations arising from online sales contracts. More information is available at the following link: http://ec.europa.eu/consumers/odr. We are neither willing nor obliged to participate in a dispute settlement procedure before a consumer arbitration board.

Last updated 19th January 2023