Shipping costs and payment options
We want to make your shopping at TheRopestry as convenient as possible with easy-to-understand shipping and payment options.
No minimum order value. Discrete packaging.
If you want to order from outside of Europe, please contact us directly via email at firstname.lastname@example.org. Thank you.
Data security - The entire ordering process is encrypted so that your private data remains private.
Our goods are usually shipped within 1 - 3 working days after receipt of payment. In the case of custom-made products, this period can be a few days longer, which we will clarify with you personally when you place your order.
Our products ship from Germany.
We charge 5.95€ incl. VAT shipping costs for deliveries throughout Germany for end customers and dealers.
Our shipping partners for deliveries within Germany are DPD, UPS and DHL.
We also deliver to Packstationen.
Shipping costs for international shipping
We deliver to the following European countries. Our shipping partners are DPD, DHL and UPS. The shipping cost depends on the gross weight of the package (= goods + packaging).
Zone 1: Belgium, Denmark, Luxembourg, The Netherlands, Austria, Czech Republic
Zone 2: Finland, France, Greece, Italy, Ireland, Croatia, Monaco, Poland, Portugal, Sweden, Spain, Slovakia, Slovenia
Zone 3: Bulgaria, Estonia, Latvia, Lithuania, Romania, Hungary
Zone 4: Malta
Zone 5: Bosnia and Herzegovina, Iceland, Serbia, Turkey, Ukraine*
Zone 5.1: Norway, Switzerland, United Kingdom
Zone 6: Moldova, Montenegro
*due to the current political situation we can not deliver the Ukraine at the moment. We very much hope and pray it will be possible again soon.
The following table displays the current shipping costs per shipping zone incl. VAT (where applicable):
|0 - 0.99 kg*||9.95 €||9.95 €||9.95 €||10.95 €||11.95 €||20.95 €||13.95 €|
|from 1 kg*||11.95 €||16.95 €||18.95 €||19.95 €||18.95 €||22.95 €||21.95 €|
|from 3 kg*||16.95 €||18.95 €||19.95 €||20.95 €||22.95 €||24.95 €||31.95 €|
|from 5 kg*||18.95 €||19.95 €||21.95 €||25.95 €||31.95 €||28.95 €||39.95 €|
*item weight including packaging.
We currently only offer shipping to the countries listed above via our online shop. Deliveries to other countries are generally possible with prior agreement. In this case, we calculate the shipping costs individually for the corresponding order. Please contact us via our contact form or by email to email@example.com to arrange your order/delivery. Thank you.
Shipments outside the European Union are liable to custom duties and sales tax upon receipt of the goods. The customer is responsible for any custom duties and local sales tax on import. We kindly ask you to obtain the necessary information in the receiving country before placing your order.
Unless a different time period is specified in the respective product offering, your items are delivered domestically (Germany) within 3-4 days, for deliveries abroad within 3 - 8 days after conclusion of the contract (if advance payment has been agreed, after the date of your payment instruction).
Please note that there is no delivery on Sundays and public holidays.
If you have ordered items with different delivery times, we will ship the goods in one shipment, unless we have made any other agreements with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered.
Note on the German packaging law
We are registered as a manufacturer with the German packaging register LUCID under number DE3063843420774. We have joined a corresponding system for the purpose of taking back and disposing of packaging waste. Further information can also be found at https://www.verpackungsgesetz.com .
Note on disposal of packaging
Please do not dispose of packaging waste with your household waste, but rather bring it to separate collection point. Well-known return options such as the yellow bag or the blue bin are available in your area (only valid for Germany!). You can also get more information about the correct disposal of packaging and the available return options for packaging waste from your city council or local authority.
- Payment in advance/bank transfer
- Payment by PayPal
- Payment by credit card
Payment in advance
If you choose this payment option we give you 2% instant discount on the items in your shopping cart. You pay in advance by bank transfer into our bank account. The dispatch follows immediately after receipt of payment. Payment must be made within 14 days of ordering, as long as we reserve the ordered items for you. If no payment is made, we can cancel the order after 14 days.
You pay securely, quickly, and conveniently with PayPal. If you pay with PayPal, we will ship stock items immediately. You do not need your own PayPal account to pay via PayPal.
You pay securely, quickly, and conveniently with your credit card. If you pay with your credit card, we will ship stock items immediately.
If you have any further questions, you can find our contact details here.