Cancellation Policy


Cancellation policy¹

Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

In order to exercise your right of withdrawal, you must send a clear declaration to TheRopestry / AMATSUNAWA GmbH, Reitenberger Weg 37, 93444 Bad Kötzting, phone: +49 9944 368 99 25, email: info@theropestry.com (e.g. a letter sent by post, fax or email) inform about your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, but this is not mandatory. You can also electronically fill out and submit the sample withdrawal form or another clear declaration on our website (www.theropestry.com). If you make use of this option, we will send you a confirmation of receipt of such a revocation immediately (e.g. by email).

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Consequences of the withdrawal
If you withdraw from this contract, we have to repay you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; in no case will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

You have to return or handover the goods to us immediately and in any case no later than fourteen days from the day on which you informed us of the cancellation of this contract.

Return goods to:
TheRopestry / AMATSUNAWA GmbH
Michaela Hofmann
Reitenberger Weg 37
93444 Bad Kötzting

The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods in a manner that is not necessary to check the nature, properties and functionality of the goods.

- End of revocation -

(¹ This cancellation policy does not apply to the separate delivery of goods.)